Senior Event Manager - Signia by Hilton Indianapolis

As a Senior Event Manager at Signia by Hilton Indianapolis, you will oversee all aspects of planning and execution for complex events, serving as the primary client contact on property. You will manage event documentation, facilitate transitions from Sales to service, and ensure seamless execution and proactive issue resolution. You will build trust with clients, identify upsell opportunities, guide team performance, and support leadership by stepping in for senior leaders as needed.

Responsibilities

• Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions