Senior Events and Banquets Manager - Martinique New York on Broadway, Curio by Hilton

As a Senior Event and Banquet Manager, you will oversee all aspects of planning and execution for complex events, managing the setup, banquet staff, and operations teams in our meeting space. You will serve as the primary client contact, build trust and rapport, and ensure seamless transitions from sales to service. Your role includes maximizing revenue opportunities, guiding team performance, and supporting leadership decision-making. You will also manage the day-to-day operations of the meeting space, including payroll, scheduling, and administrative tasks.

Responsibilities

• Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions
• Management of Event Operations Staff: You will be managing the day-to-day operations of our meeting space with the hotel's houseman and banquets team including payroll, scheduling and administrative tasks.

Requirements

• A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.