As a Senior Event Manager at Palmer House, a Hilton Hotel, you will oversee all aspects of planning and execution for complex mid-to-large-size group events, including food and beverage, guest rooms, and event space. You will serve as the primary client contact on property, ensuring smooth execution, proactive issue resolution, and an exceptional event experience. You will also own the client relationship, maximize revenue opportunities through upselling, guide team performance, and support leadership by stepping in for senior leaders as needed. This role is based at one of Chicago's most iconic historic properties.

Responsibilities

Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions

Senior Events Manager - Palmer House a Hilton Hotel

Responsibilities