The Catering Events Manager at Tufts Dining is responsible for executing all catering services, including managing catered events in person, staff management, and delivering exceptional customer service. This role involves training staff to industry standards, planning and organizing assigned staff, preparing weekly schedules, and ensuring stellar customer service to drive repeat business. The manager supports Tufts Catering's goal to be the preferred catering partner on campus and contributes to the department's revenue-focused initiatives.

Responsibilities

The Tufts Catering Event Manager position exists to execute all catering services performed by Tufts Catering. Duties include but are not limited to managing catered events in person, staff management and delivering exceptional customer catering service. This integral management for Tufts Catering will train staff to industry standards, fully understand the hospitality industry at the highest level and will strive to make our unit the preferred Catering Partner to the University Community.
Foodservice management and catering skills to include knowledge of all standard and VIP catering services and techniques
Continue to solidify Tufts Catering goal to be the preferred catering partner on campus.
Support and pursue all of Tufts Dining Department wide goals
Ability to plan and organize assigned staff both verbally and in writing with clear directions
Manage Staff in adherence of Collective Bargaining Contract
Train staff to achieve exceptional Catering service techniques
Preparing and posting weekly Catering Staff schedules as business dictates
Execute Units plan to be more revenue minded by thorough planning and scheduling
Guarantee stellar customer service to ensure repeat business

Requirements

Knowledge and experience typically acquired by:- Knowledge and experience typically acquired through the completion of a High School/equivalent.
Experience in planning and executing events for a high-volume off-site caterer for a university, hotel, or banquet facility with multiple venues
2+ years of scheduling and supervising full-service catering staff
Valid Massachusetts Driver's License in good standing with no restrictions
Fine dining and modern catering concept experience such as interactive food stations, themed receptions, and VIP events
Experience with responsible alcohol service and knowledge of bar, wine, and cocktail service
Has experience managing multiple events at one time
Culinary experience in high-end catering service or restaurants

Nice to have

Associate's Degree or above, preferably in Hospitality, Management, or Business