The Events Coordinator is responsible for the day-of execution of private and public events at Two Roads Brewing Company. They serve as the primary onsite point of contact for clients and guests, coordinate staff, and ensure events run smoothly. The role involves preparing event spaces, managing guest experience, and coordinating with culinary and bar teams.

Responsibilities

Lead the day-of operations for assigned private and public events, ensuring flawless execution of all event details.
Prepare event spaces according to BEO specifications, including layout, décor elements, catering setup, signage, and cleanliness.
Confirm all event materials, equipment, and supplies are ready prior to guest arrival.
Conduct pre-event walkthroughs to verify readiness and identify any adjustments needed.
Adapt event flow or layout in real time based on guest needs or operational requirements.
Serve as the primary onsite point of contact for event hosts and clients.
Greet hosts, review event details, and walk them through the prepared space to ensure expectations are met.
Maintain open communication with hosts throughout the event, anticipating needs and responding promptly to requests.
Build positive relationships through attentive, personalized service.
Oversee bar staff and event support teams during event operations.
Provide clear direction on setup, service flow, guest engagement, and event breakdown.
Conduct pre-shift briefings as needed to inform teams of event details and expectations.
Ensure all staff uphold service standards and represent the brand with professionalism.
Actively monitor the event floor to ensure guests receive exceptional service and support.
Identify and resolve issues quickly and effectively while maintaining a calm and polished presence.
Respond to guest inquiries or concerns promptly, courteously, and with care.
Maintain a welcoming, guest-first atmosphere throughout the event.
Coordinate with culinary and bar teams to support timely food drops, replenishment, service pacing, and presentation.
Maintain cleanliness, organization, and visual appeal of catering stations and bar areas.
Assist in post-event breakdown, equipment cleaning, and resetting event spaces.
Execute event breakdown in accordance with SOPs, ensuring all equipment is cleaned, stored, and accounted for.
Report event outcomes, issues, or notable feedback to the Events Manager for continued improvement.
Assist with documenting inventory usage and operational notes as needed.

Requirements

Previous experience in hospitality, events, or high-volume guest service.
Excellent interpersonal and communication skills.
Ability to lead small teams and maintain a strong service standard.
Strong organizational skills and attention to detail.
Ability to remain calm and solutions-focused under pressure.
Must be available to work evenings, weekends, and event-driven schedules.
Ability to lift up to 50 lbs and stand for extended periods.