The Shift Lead (Event Operations) oversees event staff during events at the Horowitz Events Centre, ensuring smooth execution of events, providing customer service, coordinating tasks, and maintaining safety and cleanliness. This is a part-time casual position with flexible shifts based on event needs.

Responsibilities

Oversee Event Staff performing various roles throughout the course of events, including assigning tasks, coordinating breaks, and providing coaching/feedback when necessary
Provide an exceptional level of customer service to our clients and patrons
Lead the Events Staff team towards the successful execution of each event
Maintain clear communication with other members of the HEC team (bar, box office, technicians, kitchen, etc.) to ensure events run smoothly from start to finish
Ensure the successful execution of catered events, including maintaining food service protocols
Complete event reports with each shift, including sales reconciliation as required
Maintain the safety and cleanliness of event sites
Perform other job-related duties as required

Requirements

Familiarity with front of house or hospitality operations is required
Experience with leading a team and general staff supervision is required
Ability to thrive in a fast-paced environment, including problem solving and thinking on your feet
Available to work varied hours, including evenings and weekends
Excellent work habits, including strong attention to detail and communication skills
ProServe and ProTect training - will be provided free of charge
Valid First Aid certification (CPR AED Level C or greater)
Valid Class 5 Driver’s License
Ability to lift 10kg (22lbs) on occasion