Banquet Captain | The Morris Inn

The Banquet Captain is responsible for delivering the highest level of customer service for event clients, campus partners, and university vendors. They ensure the smooth execution of food and beverage service throughout events, review upcoming events and BEOs, coordinate with event specialists, and maintain constant communication with clients to meet and exceed expectations. They also manage problems, navigate last-minute changes, and address issues that arise during events.

Responsibilities

• Ensures the smooth execution of food and beverage service throughout the event
• Spend time in the office reviewing upcoming assigned events and BEO's
• Touch base with the event specialist that planned the event to seek clarification and ask any questions
• Ensure space is clean, and ready prior to vendor arrival and set up is executed flawlessly
• Be in constant communication with client to ensure customer expectations are met and exceeded by providing the highest customer service possible.
• Manage problems, navigate last-minute changes, and address issues that may arise.

Requirements

• MUST be available to work Friday, Saturday, and Sundays
• Capable of managing people and time effectively
• Excellent communication and listening skills
• Ability to maintain a standing position for extended periods of time (up to 6 hours at a time)
• Follow food safety procedures for handling, storing, and serving food products