Conference Service Manager-HVRW

Responsibilities

• Planning and oversee client meetings and functions to ensure customer satisfaction.
• Provide conference services for most in-house groups, conferences and meetings.
• Work with other departments within the hotel to provide quality service.
• Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
• Maintain correct procedures for credit control, financial transactions, and security of financial assets.
• Promptly respond to and resolve client requests, complaints, or questions in a courteous and timely manner.
• Any other duties as assigned by an immediate supervisor.
• Respond to guest inquiries, requests, concerns in a timely manner
• Investigate and resolve any service issues properly addressing both internally recovering the guest as appropriate.
• Make and receive calls regarding guest experience to ensure guest satisfaction.
• Always be available to assist other departments as needed
• Attend and complete company-mandated training
• Attend and participate in company-organized training
• Site Inspection Communication, Monthly Forecasts, Weekly Solicitation and Activity Reports
• Provide and communicate detailed BEOs and Resumes (and updates) to ensure all departments are prepared to meet guests’ expectations.
• Attend Daily Stand up and BEO meetings and communicate answers to any questions in a timely
• Review and respond to emails effectively without delay
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Report unsafe conditions
• Ensure to complete all required certification, harassment, and safety and security training
• Report any incidents and create an incident report on the same day
• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

Requirements

• Excellent written, spoken, and presentation skills. Additional language ability, a plus.
• Must have comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
• Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
• Must have exceptional mathematical and computer skills.
• Must be able to work a flexible schedule including nights, holidays, and weekends, as needed.
• 2 Years of Catering or Conference Services Experience
• Bachelor’s degree is a plus. High school education and relevant training and experience required.
• Previous sales or Conference Services experience, Food and Beverage knowledge, detail oriented and highly organized.
• Two to three years of progressive experience in full-service hotel environment
• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Communicates clearly and effectively with others
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Contributes to team results
• TABC and Food Handlers Certifications
• Must have a comprehensive knowledge of all hotel departments and functions.

Nice to have

• Delphi systems knowledge preferred.