Events Assistant - Nationwide Roadshows · Remote

The company is looking for hands-on Roadshow Assistants to support its nationwide valuation events, working alongside Buyers at roadshows across the UK. The role is responsible for the consistent quality and smooth running of each event, acting as the first and last point of contact for customers and ensuring every visitor feels comfortable and well looked after. Day to day, this includes hospitality, setting up and maintaining event presentation, managing the venue on the day, supporting product triage and handling customer queries with empathy. The position is remote but requires daily travel of one to two hours to different locations, following a roadshow rota.

Responsibilities

· Hospitality – you’ll be the first and last face that our customers see, building rapport with them to make sure that every minute of their time at our Roadshow is an enjoyable one. It’s the small things - making sure people are comfortable, knowing when it’s their turn to be seen, and having all of their questions answered.
· Event quality – our events cannot run and definitely don’t feel the same without you. You’ll ensure that all of our events look and feel the same, no matter where they are – banners, signs, biscuits, music… and everything else that turns an event into an experience.
· On the day venue management – work with our bookings team to (when arriving at a roadshow), meet with local venue teams, pass on health & safety messaging to our buyers, and just generally being our on-site contact for all queries.
· Product triage – alongside our Buyers, help our customer understand what items we do and don’t buy so that we can manage their expectations early on.
· Customer experience – some of our customers might have lots of valuables, others might have recently lost a family member. Your job is to be understanding, no matter the circumstances and show that individual that they can trust us.

Requirements

Experience being part of the customer facing team dealing with a diverse range of different customers
Experience identifyingcustomer problems / questions and can outline examples of how you answered these questions, even if you didn’t know the answer
Experience running, or helping to run customer-facing events,
Able to build strong relationships with internal colleagues across the business, to communicate event feedback
Share best practice and successful ways of working between roadshows and operational locations, as well as working with us to roll-out new processes across our roadshows and be the one making sure they are followed at your events
Willingness to travel 1-2 hours daily for this role (all travel will be fully expensed), as per your roadshow rota
Previous hospitality, retail, social work or customer service experience
Excellent communication skills
The ability to quickly build strong relationships with colleagues and customers
The ability to explain processes and information clearly and simply
Full UK Driving Licence - our locations are sometimes not accessible by public transport

Benefits

4-day working week (Days will vary each week but will fall between Monday and Saturday)
Access to Bright Exchange - enjoy thousands of exclusive employee discounts and perks
Employee Assistance Programme - confidential, 24/7 support for you and your immediate family, covering work, personal, and home life matters
On-demand professional development - access to BrightHR’s online learning platform to build new skills and support your career progression
Competitive pay
Be part of a rapidly growing, friendly UK brand
The salary for this role is £26,000 p.a.