As Community Associate at the Foundry site in Brindley Place, you'll be at the heart of the space, welcoming members and guests, ensuring they have a great experience, and supporting the wider team with daily tasks. A key focus is events: once booked, you take over from the Event Sales Team as the main client contact, managing the event calendar, coordinating room layouts, catering, drinks and suppliers, and working with building teams. On event days you set up, welcome guests, and are the go-to person for the client, handling any issues and ensuring everything is wrapped up properly. Most events occur during normal working hours, with occasional evening events about once a month.

Responsibilities

As Community Associate, you’ll be right at the heart of Foundry site at Brindley Place - welcoming members and guests, keeping an eye on what’s happening around the space and helping make sure people have a great experience every time they walk through the door.
You’ll spend time on the main reception, but this is definitely not a traditional reception role. One minute you're helping a new member settle in, the next you’re booking a meeting room, answering an enquiry, spotting something that needs fixing or helping the wider team with whatever the day throws at you.
Events will be a focus for this role. Foundry hosts everything from smaller member and community gatherings to panel events, workshops and occasional larger events for up to 150 guests.
Once an event is booked, you’ll take the reins from the Event Sales Team and be the main point of contact for the client - making sure everything comes together exactly as it should. You’ll manage the event calendar, coordinate room layouts, catering, drinks and suppliers, while working closely with the wider building teams to make sure everyone knows the plan.
On the day, you’ll be on hand to set up the event, welcome guests and be the go-to person for the client throughout. You’ll keep things running smoothly, deal with any last-minute curveballs and make sure everything is wrapped up properly afterwards.
Most events take place within normal working hours, although you can expect there to be a later evening event approx. once a month.

Requirements

You’re naturally warm, friendly and everyone you meet tends to walk away a little bit happier. You understand what great service looks like, but you don’t need a script to deliver it. You notice when someone looks a little lost, remember names and are usually the person who spots what needs doing before somebody has to ask.
You’ll be organised and practical, and will relish the opportunity to roam between reception, workspace and events, without needing every part of your day mapped out in advance.
Previous experience in hospitality, coworking, or events is preferred but not essential. Just as important to us is your attitude - you’re curious, proactive, happy to roll your sleeves up and care about how people feel when they’re in our space whether they are a member or a guest.

Benefits

To make sure of this we will provide you with a phenomenal environment - think inspiring design, cutting edge tech, stunning views, great coffee, and lots and lots of plants!
Plus, you’ll be part of our incredibly supportive, collaborative team, who although take their members’ experience very seriously, also want to have a little fun along the way.

Community Associate + Event Support

Responsibilities

Requirements

Benefits