Family Engagement and Events Associate - Hogan Family YMCA

Responsibilities

• Support planning, preparation, setup, execution, and breakdown of Birthday Parties, Family Fun Fridays, community outreach events, and other major YMCA events as assigned by the Executive Director.
• Serve as an on-site YMCA representative to help ensure a welcoming and family-centered experience.
• Coordinate event supplies, equipment, space, signage, activity materials, and other logistical as needed.
• Assist with event communications, registration/check-in, attendance tracking, and follow-up.
• Work cross-functionally with other departments to coordinate use of shared space and staffing needs.
• Follow and enforce YMCA safety and risk management best practices including established policies, procedures, and guidelines to ensure a safe and welcoming environment.
• Ensure that all required paperwork and waivers are completed/received prior to facility access/usage.
• Resolve routine member/guest concerns and escalate issues to the appropriate leader when needed.
• Help create a consistent, high-quality birthday party experience that encourages families to remain engaged with the YMCA through membership and paid programs.
• Build positive relationships with members and help families navigate their YMCA experience.
• Identify opportunities to increase participation, engagement, and retention through family-focused experiences.
• Represent the YMCA at community events, festivals, school events, and other outreach opportunities.
• Assist with community engagement activities designed to increase YMCA visibility and strengthen community relationships.
• Support large-scale YMCA initiatives such as Healthy Kids Day, family events, open houses, and seasonal celebrations.

Requirements

• High school diploma required.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal and problem-solving skills.
• Must be able to routinely perform the following physical activities; climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand and/or sit for extended periods of time, walk, lift and/or move up to 30 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks.
• Must possess a high-level ability to ensure and maintain confidentiality when working with sensitive information.
• Must have ability to communicate effectively; both orally and in writing
• Must possess problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing environment
• Must be detail oriented and exhibit a high degree of accuracy and alertness
• Must exhibit initiative in the absence of supervision
• Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
• Must work collaboratively as a team member as well as independently and lead by assigned goals, duties and deadlines
• Must possess ability to exercise high levels of discretion and confidentiality
• Maintain a neat and professional appearance at all times.

Nice to have

• Experience in customer service, membership services, event planning or administrative support is preferred.