As a Meeting & Events Specialist Intern at Zoku Amsterdam, you will be the first point of contact for all meeting and event reservations, guiding clients from their first inquiry to a flawless post-event experience. You will work closely with the M&E Specialist and the Sales and Operations teams to optimize bookings, refine event processes, and build strong client relationships. Your responsibilities include handling the M&E inbox and phone calls, qualifying leads, conducting site visits, managing contracts and negotiations, and coordinating with the Operations Team to ensure seamless execution. You will also manage post-event feedback, invoicing, and account relationships to build long-term loyalty.

Responsibilities

Be the first point of contact: You’ll handle the M&E inbox and phone calls, qualify leads, conduct site visits, and guide clients from inquiry to booking.
Make every event count: You’ll manage contracts, negotiations, and upselling, ensuring that each event is optimized for both the client and Zoku.
Own the event process from start to finish: You’ll coordinate with the Operations Team, making sure all relevant details are received, communicated, and flawlessly executed.
Keep relationships strong: You’ll manage post-event feedback, invoicing, and account relationships, helping to build long-term loyalty with partners.

Requirements

Bring good vibes, are friendly and always approachable - even over the phone.
Have an ambitious commercial drive, positive mindset, and hospitable character.
Love up-selling and creating the best possible deal for the client and hotel.
Have a can do, entrepreneurial spirit that's all about discovering new ideas and solutions.
Have prior experience in communication- and reservation- oriented roles, e.g. front office, sales or call center / help desk or events.
You are a student at a hospitality university and need to do a mandatory internship (min. 6 months) as part of your curriculum.
You are fluent in English, other languages are a plus.
You are an EU resident or have a valid working and living permit the Netherlands.
You are available to start in February 2027 and can work five days a week.

Benefits

Internship allowance of €750 per month.
10 holiday days (per 6 months)
Cool benefits like a free after-work drink, a Urban Sports Club subscription, various discounts and friends & family rates at all Zoku locations.
A cool comfy uniform – no more looking like a log!
A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow from.
The best free staff meals, enjoyed in our social spaces overlooking the city.
Exciting on-the-job training opportunities and fun events throughout the year to celebrate achievements and milestones.
An internship at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven.
Get a personal Swapfiets or a travel allowance for your 1 KM+ work commute. Making your daily grind easier!